Terms of Service

1. Acceptance of terms

Welcome! These Terms of Service, which incorporate by reference our Privacy Policy and Return & Refund Policy (collectively, the "Terms" or "Agreement"), are a legal contract between you ("you" or "your") and TruNutra LLC, doing business as TruPaws ("TruPaws," "Company," "we," "our," or "us"), governing your access to and use of www.tru-paws.com, any applications where these Terms are posted, and when you make any purchase from us (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must immediately stop accessing and using the Service.

2. Supplement subscription & billing terms

2.1 Automatic refill subscription

By selecting the subscription option at checkout and clicking the purchase button, you acknowledge that you have read, understand, and agree to enroll in an automatic recurring subscription. Your payment method will be automatically charged and a new supply will be automatically shipped every 28 calendar days.

This 28-day refill cycle applies to all subscription orders regardless of which product or bundle you purchase. Each subscription shipment will be charged at the then-current product price plus applicable shipping. Your subscription cycle begins on the date of your initial order. You will continue to be automatically charged and receive shipments every 28 days until you actively cancel. No further confirmation or authorization from you is required for recurring charges.

2.2 Subscription consent & checkout acknowledgment

Enrollment in the subscription requires your affirmative consent. By selecting the subscription option at checkout, you confirm that:

• You understand you are enrolling in an automatic recurring subscription
• Your payment method will be automatically charged every 28 calendar days
• Shipments will be sent automatically every 28 days until you cancel
• You have read and agree to these Terms of Service, including the subscription, billing, cancellation, and refund provisions herein

No subscription will be activated without this affirmative consent. Subscriptions are optional and must be actively selected by you during checkout. All products can also be purchased as one-time purchases without any subscription commitment.

2.3 Price changes

Company reserves the right to adjust subscription pricing. We will provide at least 14 calendar days' written notice via email before any price increase takes effect on your next billing date. Your continued enrollment after receiving such notice constitutes acceptance of the updated price. If you do not agree to the new price, you may cancel your subscription before the next billing date.

2.4 Subscription cancellation

You may cancel your subscription at any time by:

• Clicking "Manage Subscription" on our website
• Emailing us at help@tru-paws.com
• Calling us at (855) 497-0476

To avoid being charged for your next shipment, you must cancel at least 3 calendar days before your next scheduled billing date. Cancellations received after that window will take effect after the next scheduled shipment and charge. Your failure to cancel or your continued enrollment reaffirms that Company is authorized to charge your payment method for all future subscription shipments.

2.5 Failed payments

If your payment method is declined or fails, Company may reattempt the charge up to 2 additional times within 7 calendar days. If payment cannot be collected after all attempts, your subscription may be suspended or canceled at Company's discretion. You remain responsible for any amounts owed.

2.6 Payment methods

By providing a credit card or other payment method — including through the checkout process, express checkout, PayPal, Google Pay, or otherwise — you warrant that you are authorized to use the payment method and authorize Company and any third-party payment processors to charge your payment method for the total amount due, including all recurring subscription charges.

If the payment method cannot be verified or is not accepted, your purchases and subscription may be canceled. If you provide a debit card number, you authorize all charges, including recurring subscription charges, to be applied to such debit card. Company reserves the right to correct any errors or mistakes for payment at any time.

3. Refund & return policy

3.1 30-day money-back guarantee — first order only

Company offers a 30-day money-back guarantee that applies exclusively to your first order. If you are not satisfied with your initial purchase, you may contact our customer support team within 30 calendar days of receiving your first order to request a refund.

First order return conditions:

• Both opened and unopened bottles from your first order are eligible for return under this guarantee.
• You must contact customer support within 30 calendar days of delivery to initiate the return.
• You are responsible for return shipping costs.
• Refunds will be issued to your original payment method within 10 business days of our receiving the returned product.

3.2 Returns for subsequent one-time purchases

For one-time purchases beyond your first order, you have up to 30 calendar days after receiving your order to request a return. Only unopened products will be accepted. Opened, used, or tampered products are not eligible. No returns will be accepted after 30 calendar days from delivery. You are responsible for return shipping costs unless the product is defective.

3.3 Subscription refill orders — no refunds once shipped

Once a subscription refill shipment has been processed and shipped, that charge is non-refundable. The 30-day money-back guarantee does not apply to any subscription refill order. If you do not wish to receive or be charged for your next subscription refill, you must cancel your subscription at least 3 calendar days before your next scheduled billing date as described in Section 2.4.

If a subscription refill shipment arrives damaged or defective, contact our customer support team within 14 calendar days of delivery for a replacement or store credit at Company's discretion.

3.4 Defective products

For product defect issues verified by our customer support team, we offer a full refund or free replacement at no cost to you. This applies to all order types, including first orders, subsequent purchases, and subscription refills. Please contact us within 48 hours of delivery for damage claims.

For complete details on our return and refund procedures, please see our full Return & Refund Policy.

4. Product information

4.1 Manufacturing and shipping

All products offered through the Service are assembled in the United States of America in an FDA-registered facility. We are committed to quality standards and domestic production.

4.2 FDA disclaimer for dietary supplements

The information provided on this website and through the Service is for informational purposes only and is not intended as a substitute for advice from your physician or other healthcare professional. You should not use the information on this website for diagnosis or treatment of any health problem or for prescription of any medication or other treatment.

You should consult with a healthcare professional before starting any diet, exercise, or supplementation program, before taking any medication, or if you have or suspect you might have a health problem.

Dietary supplements are regulated by the FDA as food products, not as drugs. While we adhere to quality standards, dietary supplements do not undergo the same rigorous testing and approval process as pharmaceutical drugs. Individual results may vary based on your pet's health status, diet, and adherence to product usage instructions.

If your pet is pregnant, nursing, taking medication, or has a medical condition, consult your veterinarian before using our products.

5. Dispute resolution

5.1 Governing law and venue

Subject to and without waiving the arbitration provision below, this Agreement shall be exclusively governed by and construed in accordance with the laws of Wyoming without regard to its conflict of law principles, and the proper venue for any judicial action arising out of or related to this Agreement shall be the state and federal courts located in Wyoming (a "Court of Competent Jurisdiction").

You and Company stipulate to, and waive any objection to, the personal jurisdiction and venue of such courts and submit to extraterritorial service of process.

5.2 Arbitration provision

If you and Company cannot resolve a Claim through informal negotiations, any Claim shall be finally and exclusively resolved by binding arbitration. "Claim(s)" means any claim or dispute between the parties and/or their parents, subsidiaries, affiliated entities or persons, employees, agents, members, partners, officers, owners, managers, directors, independent contractors, manufacturers, licensors, beneficiaries, successors, and/or assigns (collectively, "Company Entities" who shall be third-party beneficiaries of this Agreement where referenced) arising out of or related to this Agreement or the Service.

This arbitration provision is reciprocal, and any election to arbitrate by one party shall be final and binding on the other. This arbitration provision shall be governed by the Federal Arbitration Act.

The arbitration shall be commenced and conducted through JAMS (www.jamsadr.com) under its Streamlined Rules, as modified by this arbitration provision. If JAMS is unavailable, you and Company agree to arbitrate using an alternative arbitral forum. All remedies available under applicable laws shall remain available in arbitration.

Unless you and Company agree otherwise in writing, the final arbitration hearing shall take place in person at the JAMS facility located in or nearest to your city of residence, provided that either party may elect to have the arbitration conducted by video conference or telephone.

If you initiate arbitration against Company, you will be required to pay an initial fee of $250 (unless you qualify for a waiver), and all other arbitration costs shall be paid as determined by the arbitrator. If Company initiates arbitration against you, Company shall pay all costs. You and Company will each pay your own attorney's fees unless an award of attorney's fees is available under applicable statute.

5.3 Waiver of class actions

Unless you and Company agree otherwise, the arbitrator may not consolidate or join more than one party's claims and may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party's individual claims.

5.4 Waiver of jury trial

You agree that without this provision, you would have the right to sue in court with a jury trial. By agreeing to these Terms, you waive that right.

6. Disclaimers & limitation of liability

6.1 Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS." COMPANY, ON BEHALF OF ITSELF AND COMPANY ENTITIES, EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SERVICE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE.

NEITHER COMPANY NOR ITS AFFILIATED ENTITIES WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR BE UNINTERRUPTED OR ERROR-FREE.

6.2 Limitation of liability

IN NO EVENT SHALL COMPANY OR COMPANY ENTITIES BE LIABLE TO YOU FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, LOST DATA, LOSS OF PRIVACY, COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR FAILURE TO MEET ANY DUTY, REGARDLESS OF THE FORESEEABILITY OF THE LOSS OR DAMAGES.

THESE LIMITATIONS SHALL APPLY REGARDLESS OF WHETHER THE LOSS OR DAMAGES ARISE OUT OF BREACH OF CONTRACT, TORT, OR ANY OTHER THEORY. WITHOUT LIMITING OTHER PROVISIONS, IN NO EVENT WILL COMPANY BE LIABLE TO YOU FOR ANY CLAIMS EXCEEDING $100 OR THE AMOUNT OF FEES YOU PAID, WHICHEVER IS GREATER.

7. Assumption of risk

You knowingly and freely assume all risk when using the Service. You, on behalf of yourself, your personal representatives, and your heirs, voluntarily agree to release, waive, discharge, hold harmless, defend, and indemnify Company and its parents, subsidiaries, affiliated companies, employees, agents, officers, owners, directors, successors, and assigns from any and all claims, actions, or losses for bodily injury, property damage, wrongful death, emotional distress, loss of privacy, or other damages that may result from your access to or use of the Service.

8. Your use of the service

8.1 Your qualifications

You must be at least 18 years old and legally qualified to use the Service. You warrant that all information you provide in connection with your use of the Service is current, complete, and accurate and that you will update that information as necessary.

8.2 Limited license

Subject to your compliance with this Agreement and applicable laws, Company grants you a non-exclusive, non-sublicensable, revocable, non-transferable, limited license to access and use the Service solely for your personal access and use in the manner intended by the Service. This license does not allow you to reproduce, copy, modify, reverse engineer, sell, or exploit any portion of the Service without our prior express written consent.

8.3 Your account

You are responsible for maintaining the confidentiality of your account information and agree to notify Company immediately of any unauthorized use of your account. We reserve the right to refuse, suspend, or terminate your account at any time for any reason.

8.4 Communications

By providing your email address or communicating with us, you expressly consent to receiving our marketing communications. Providing consent to promotional communications is not a condition of purchasing any goods or services. You can unsubscribe from marketing communications at any time by following the unsubscribe instructions in each communication or by contacting us. If you unsubscribe from advertising content, we may still send you non-promotional emails such as subscription billing reminders and shipment notifications.

8.5 Prohibited conduct

You are prohibited from doing or attempting to do the following in connection with the Service: using the Service in any manner not intended or in violation of these Terms or any applicable law; providing false or misleading information; impersonating any person or entity; using automated tools to harvest information; accessing content not intended for you; probing or testing the vulnerability of the Service; interfering with the Service through malware or exploits; and modifying, reverse engineering, or disassembling the Service's source code.

8.6 Indemnification

You shall defend, indemnify, and hold harmless Company and Company Entities from and against all claims, actions, demands, causes of action, and other proceedings, including attorney's fees, arising out of or related to your account, your actions, or your violation of these Terms or applicable laws.

9. Modification & termination

9.1 Modification

Company may modify this Agreement at any time upon posting a new version via the Service or by other notice to you. Your continued access to or use of the Service constitutes acceptance of modified provisions. This Agreement may otherwise only be modified by a writing signed by both parties.

9.2 Errors

The Service may contain errors, inaccuracies, and omissions, which Company may correct at any time. Company may modify or discontinue the Service, including any products, descriptions, and prices, at any time. Company makes efforts to display product photographs and information accurately but cannot guarantee that your display will be accurate.

9.3 Termination

Company may terminate this Agreement, the Service, your account, and any active subscriptions at any time for any reason without prior notice. If you wish to terminate this Agreement, you should cease using the Service. If you wish to cancel your subscription, follow the instructions in Section 2.4. Sections 2, 3, 4, 5, 6, and 7 shall expressly survive any termination of this Agreement.

10. Third-party services

The Service may be linked with or refer to the services, websites, platforms, content, or tools of third parties ("Third-Party Services"). Company has not reviewed and does not control Third-Party Services. Company does not represent, warrant, or endorse any Third-Party Services. Company shall not be liable or responsible for any loss or damage resulting from your reliance on Third-Party Services.

11. Intellectual property

TruPaws, the TruPaws name and logo, tru-paws.com, and all content and other materials available through the Service (collectively, the "Company IP"), exclusive of your content and third-party content, are the trademarks, copyrights, intellectual property, and proprietary content of and owned by Company or its licensors and suppliers.

Neither your use of the Service nor this Agreement grant you any right, title, or interest in the Company IP. You shall not at any time challenge Company's right, title, or interest in the Company IP. All rights not expressly granted in this Agreement are reserved by Company.

12. Force majeure

Neither party will be liable for any delay or failure to perform any obligation under this Agreement where the delay or failure results from any cause beyond that party's reasonable control, including acts of God, labor disputes, electrical or power outages, telecommunications failures, pandemics, epidemics, earthquakes, storms, blockages, embargoes, riots, acts or orders of government, acts of terrorism, or war.

13. Miscellaneous

This Agreement is the entire agreement between Company and you concerning the Service. Should any part of this Agreement be declared invalid, void, or unenforceable, such decision shall not affect the validity of any remaining portion. A waiver by either party of any term or condition in any one instance will not waive that term or condition or any later breach. This Agreement will not be assignable or transferable by you without the prior written consent of Company. No agency, partnership, joint venture, or employee-employer relationship is intended or created by this Agreement. These Terms apply to the fullest extent permitted by applicable laws and are void where prohibited.

14. Contact us

Billing descriptor: Charges from this website will appear as TRUPAWS or TRU-PAWS on your card statement.

By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. By selecting the subscription option at checkout, you additionally acknowledge and consent to the automatic recurring billing and shipment terms described in Section 2.